Join our team

Stridon is a hub of innovation, driven by a mission to leverage technology for creating unparalleled experiences. We’re on the lookout for an Infrastructure Engineer who is passionate about network engineering, and who embodies our core values of excellence, uniqueness, and continuous improvement.

Our Core Values:

• Crafting Unparalleled Experiences
• Embracing Uniqueness
• Continuous Improvement:.
• Cultivating Integrity
• Be empathetic

Key Responsibilities for Infrastructure Engineer / Network Engineer:

• Oversee, manage and optimise VMware data centre infrastructure, including virtual networks, compute, and storage solutions
• Implement, support and manage network and security technologies
• Diagnose and resolve complex network and virtualisation issues
• Interact with vendors for support escalations
• Continuously monitor network and infrastructure performance
• Maintain comprehensive technical documentation for all configurations and procedures

Skills and experience for Infrastructure Engineer / Network Engineer:

Essential:

• Proficiency in managing and optimising VMware data centre infrastructure, including virtual networks, compute, and storage solutions.
• Experience with managing and supporting backup and disaster recovery solutions.
• Extensive knowledge in configuring and managing firewalls, routers and switches.
• Advanced knowledge and understanding of networking, including TCP/IP protocols, subnetting, VLANs, dynamic routing protocols, port aggregation, load balancing, VPNs and wireless technologies.
• Strong analytical and troubleshooting skills.

Desirable:

• Familiarity with Microsoft Azure cloud services and architectures
• Knowledge if Cisco ACL, Firepower, ISE, Unified Computing Systems (UCS)
• Knowledge of Palo Alto Networks firewalls
• Knowledge of Veeam and Zerto data resiliency platforms
• Understanding of ITIL practices

Desirable Certifications:

• Cisco CCNA
• VMWare VCP
• Cisco Unified Computing System (DCCUCS)

Why Stridon?

• Competitive salary and a comprehensive benefits package, including a non-contributory pension scheme, health insurance, income protection and Perkbox
• 25 days holiday + Bank Holidays
• A supportive and dynamic work environment that fosters professional growth.
• Flexible hybrid working arrangements from our Shoreditch, London office.

If you’re currently an Infrastructure Engineer / Network Engineer and are ready to join a team where your values align with your work, apply now by sending in your CV and cover letter to jobs@stridon.co.uk Let’s build a better tomorrow together!

Please note that you must be eligible to work in the United Kingdom. No recruitment agencies, please.

Apply now

At Stridon, we are on a mission to create unrivalled experiences for our clients, partners and team members, by leveraging the power of technology to bring positive change to people’s lives. We are not afraid to be different, and we strive to be better tomorrow than we were yesterday.

Stridon’s Values:

• Create unrivalled experiences
• Never be afraid to be different
• Be better tomorrow than we were yesterday
• Cultivate integrity
• Be empathetic

Due to our growth, we are looking for an Infrastructure Engineer II to join our Managed Services Team. You will be a passionate believer in providing excellent customer service, and building positive rapport with everyone you connect with daily. As Infrastructure Engineer II, you will play a critical role in delivering services that ensure the highest levels of operational availability and uptime of our client’s technology ecosystem, all whilst embodying Stridon’s mission and values.

Responsibilities & Duties:

• The implementation of complex infrastructure projects
• Developing and managing hybrid cloud and on-premises infrastructure environments
• Azure implementation and optimisation
• Providing ongoing operational support for internal, cloud and client systems architecture, to ensure uptime and availability, remotely and onsite where required.
• Acting as key contact and escalation point for client infrastructure and cyber incident and support requests and alerts via phone, email, service tickets and Teams based support channels, demonstrating patience, empathy, and technical expertise.
• Leveraging monitoring tools to detect, respond to and troubleshoot infrastructure performance and reliability issues.
• Using vulnerability management tools to scan for and remediate vulnerabilities across client infrastructure, deploying patches, firmware and software updates as part of the remediation process.
• Monitoring, managing and configuring cyber defence tools, covering solutions such as email hygiene, endpoint detection and response, secure cloud gateways, multi-factor authentication and advanced identity management.
• Monitoring and managing client firewalls, intrusion detection and intrusion prevention tools.
• Monitoring and administering backup and data resiliency tools to ensure client workloads are protected and within defined SLA.
• Operating to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments.
• Developing and maintaining documentation and knowledge management of client and internal systems and processes, using designated documentation tools such as IT Glue and Lucid Chart.
• Maintaining accurate and up to date incident records using professional service automation tool.
• Operating as part of the out of hours on-call rota to respond to ticket escalation and system alerts.

Skills and Qualification Requirements:

• Experience working within a Managed Service Provider environment is essential
• Industry qualifications are desirable (ITIL/PRINCE2/VCP/Microsoft 365/Microsoft Azure/CCNA/CCNP)

Extensive knowledge and experience in managing and delivering IT services and solutions across a broad range of technologies, which should include a mix of;

• Microsoft technology stack (Windows Server, Exchange, SQL, Active Directory)
• Veeam and Zerto backup and data resiliency solutions
• Endpoint management tools such as Intune and SCCM
• MDR/XDR endpoint protection solutions
• Microsoft 365 cyber security and information governance services such as Defender for Office, Defender for Cloud, Purview and Endpoint DLP
• Microsoft 365 applications and services, including Office 365, SharePoint, Teams, Exchange Online, Entra ID and OneDrive for Business
• Managing certificate services and PKI Infrastructures
• Microsoft Azure IaaS and PaaS architecture
• PowerShell and other scripting languages
• Active Directory Federation Services
• Citrix Virtual Apps, Remote Desktops Services, Virtual Desktop Infrastructure
• Veeam Backup and Replication and Zerto
• VMware and Hyper-V virtualisation
• Storage technologies (Pure Storage desirable)
• Cisco networking and security products (iOS, FTD, ASA, Meraki, Nexus, ISE)
• Cisco Unified Computing System
• Palo Alto firewalls
• Load Balancer technologies such as Citrix Netscaler, Azure Gateway, Azure Frontdoor
• Networking concepts (LAN/WAN/Routing/Firewalling)
• Experience with ConnectWise Manage / Automate or equivalent MSP tools
• A good knowledge of cybersecurity principles, including threat detection, incident response, and vulnerability management
• Experience with ConnectWise Manage / Automate or equivalent MSP tools

Knowledge of the following:

• PowerShell and other scripting languages
• Microsoft Azure IaaS and PaaS architecture
• Azure migration tools
• ITIL v4 Foundation

Personal Attributes

• Share the same values as we do at Stridon.
• Strong organisational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in a dynamic support environment.
• Ability to adapt to a multifaceted role, balancing both reactive support and proactive initiatives.
• Clear, articulate written and verbal communication style to ensure effective communications with clients, colleagues and partners.
• Excellent time management skills including scheduling and critical date management.
• Passion for technology and how it can be used to generate positive change and improvement.
• Desire for continued learning and skills development.
• An outgoing and engaging personality with an attitude that can mirror our “Whatever it takes” mantra.

Benefits

• Competitive salary based on experience and qualifications.
• 25 days holiday
• Performance-based incentives.
• Non-contributory pensions scheme (8% by company)
• Perkbox
• Aviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
• Full on the job training and support.
• Fun working environment and culture.
• Great opportunity for advancement.
• Office location in Shoreditch, London with hybrid working arrangements available

If you are interested in joining our team as an Infrastructure Engineer II and share our values and vision, please apply now via LinkedIn or by sending your CV and a cover letter to careers@stridon.com. We look forward to hearing from you!

Please note that you must be eligible to work in the United Kingdom. No recruitment agencies, please.

Our Values

Our business is values centric. We look to engage, motivate and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients. We promote a culture that is collaborative, engaging, focussed on teamwork and fun, and we do this, whilst producing the highest quality services and solutions for our clients.

We have five values that we hold at the heart of our business, they are:

1. Create unrivalled experiences
2. Never be afraid to be different
3. Be better tomorrow than we were yesterday
4. Cultivate integrity
5. Be empathetic

At Stridon, values are not just words, they are intentions, and they are actions. We support all our team members to thrive in this environment, and expect everyone to be accountable to our values, and one another.

Job Purpose

As a Support Engineer at Stridon, your primary purpose is to ensure the seamless operation of technology solutions for our clients in the professional services sector. You will play a vital role in delivering exceptional customer experiences, covering remote and onsite support, management of endpoint devices and solutions, management and maintenance of cyber security tools, support and administration of on-premises and cloud infrastructure and network maintenance and troubleshooting.

The successful candidate will bring an enthusiastic, vivacious attitude towards technology and its application in bringing positive change to people’s lives, with an ardent desire for continued learning and skills development, with a laser-like focus on client service and delivering an unbeatable customer experience.

By embodying our core values of integrity, empathy, and continuous improvement, you will contribute to our mission of creating unrivalled experiences for our clients while upholding our commitment to being better tomorrow than we were yesterday.

Key Duties and Responsibilities

• A passionate believer in providing exceptional customer service and building positive rapport with everyone you connect with daily.
• Commit to upholding our mission and values.
• Provide day to day support for our fully managed clients, both deskside and remotely, ensuring their technology needs are met promptly and effectively.
• Respond to help desk inquiries, support requests and infrastructure alerts via phone, tickets and Teams based support channels using our professional services automation tool, demonstrating patience, empathy, and technical expertise.
• Support our managed infrastructure and cyber clients, through daily proactive management tasks, as well as in response to incidents and monitoring alerts covering minor issues to major business critical incidents.
• Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments.
• Develop and maintain documentation and knowledge management of client and internal systems and processes, using designated documentation tools such as IT Glue and Lucid Charts.
• Deploy patches, firmware and software updates to business critical internal, cloud and on-premise infrastructure.
• Configuration and deployment of desktops, laptops, mobile, tablet devices and server operating systems.
• Prioritise and manage own workload to handle multiple open incidents.
• Continually seek to learn and stay current with the latest technology.
• Based on a shift pattern, providing support from 8am to 7pm 5 days a week, and 9am to 5pm on a Saturday.
• Join the Out of Hours rota supporting all clients 7 days a week until 10pm (once probation is passed).

Skill Set and Experience

• Experience working within a Managed Service Provider environment is extremely advantageous
• Industry qualifications are desirable, in particular any current Microsoft certifications
• Experience supporting the following:
  • Microsoft Operating Systems – Windows 10/11, Windows Server
  • Advanced skills in troubleshooting Windows 10/11 operating system performance issues using tools such as Sysinternals
  • Microsoft 365 applications and services, including Office 365, Sharepoint, Teams, Exchange Online, Planner, Forms, OneDrive for Business
  • Active Directory/Entra ID support and administration
  • Exchange Online, Sharepoint and OneDrive for Business administration
  • Teams and Teams Phone administration and configuration
  • Endpoint management tools such as Intune and SCCM
  • Packaging, deployment and configuration of applications
  • Management and administration of endpoint protection technologies such as XDR/MDR tools
  • Management and administration of cloud and on-premise backup technologies
  • Administration of multi-factor authentication solutions such as Cisco Duo or Microsoft Authenticator
  • Administration of VMware based virtualisation infrastructure
• Knowledge of the following:
  • Networking fundamentals, including TCP/IP, DHCP and DNS
  • Expertise in the use of monitoring tools, such as network monitoring systems to evaluate system performance and triage issues
  • PowerShell and other scripting languages
  • Intermediary understanding of the breadth and depth of services available through the Microsoft 365 cloud and how these services interact with one another
  • Basic understanding of Microsoft Azure functionality
  • ITIL v4 Foundation

Personal Attributes

• Share the same values as we do at Stridon.
• Strong organisational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in a dynamic support environment.
• Ability to adapt to a multifaceted role, balancing both reactive support and proactive initiatives.
• Clear, articulate written and verbal communication style to ensure effective communications with clients, colleagues and partners.
• Excellent time management skills including scheduling and critical date management.
• Passion for technology and how it can be used to generate positive change and improvement.
• Desire for continued learning and skills development.
• An outgoing and engaging personality with an attitude that can mirror our “Whatever it takes” mantra.

Benefits

• Competitive salary based on experience and qualifications.
• 25 days holiday
• Performance-based incentives.
• Non-contributory pensions scheme (8% by company)
• Perkbox
• Aviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
• Full on the job training and support.
• Fun working environment and culture.
• Great opportunity for advancement.
• Office location in Shoreditch, London with hybrid working arrangements available

Note:  This job description is not exhaustive and may be added to or changed to from time-to-time following discussion and consultation with the post holder and line manager.

You must be eligible to work within the United Kingdom. No recruitment agencies, please.