Join our team

Fuelled by innovation, integrity, and a commitment to unparalleled experiences

A dynamic, experienced team, we offer our clients a strategic, consultative approach, unrivalled technology expertise, and exceptional added-value 
every step of the way.

Explore our current vacancies and make a difference with us.

Our values

Our values sit at the core of everything we do. They’re what we stand for 
and they help shape every decision we make, both as a business and as individuals.  They set the tone for ‘how’ we do business and act as a promise to our clients every day.
Create unrivalled experiences
Never be afraid to be different
Be better tomorrow than 
we were yesterday
Cultivate integrity
Be empathetic

At Stridon, there is a true sense of belonging and value. It is a privilege to be a part of a diverse organisation that not only values each individual, but also empowers us to excel and innovate.

Charlotte Heggie, Operations Lead

Current vacancies

Support Engineer

Reporting to:
Head of Client Experience
Location:
London
Our business is values centric. We look to engage, motivate and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients. We promote a culture that is collaborative, engaging, focussed on teamwork and fun, and we do this, whilst producing the highest quality services and solutions for our clients.

Job Title: Support Engineer I

About Us: At Stridon, we are committed to creating unrivalled experiences for our clients. We believe in never being afraid to be different, being better tomorrow than we were yesterday, cultivating integrity, and being empathetic. Our values are not just words; they are intentions and actions. We promote a collaborative, engaging, and fun culture while delivering the highest quality services and solutions.

Job Purpose: As a Support Engineer at Stridon, your primary purpose is to ensure the seamless operation of technology solutions for our clients in the professional services sector. You will play a vital role in delivering exceptional customer experiences, covering remote and onsite support, management of endpoint devices and solutions, management and maintenance of cyber security tools, support and administration of on-premises and cloud infrastructure, and network maintenance and troubleshooting.

Key Responsibilities:

  • Provide day-to-day support for our fully managed clients, both deskside and remotely.
  • Respond to help desk inquiries, support requests, and infrastructure alerts via phone, tickets, and Teams-based support channels.
  • Support our managed infrastructure and cyber clients through daily proactive management tasks and incident response.
  • Operate to defined SLA, OLA, and KPI models, in alignment with ITIL best practices.
  • Develop and maintain documentation and knowledge management of client and internal systems and processes.
  • Deploy patches, firmware, and software updates to business-critical internal, cloud, and on-premise infrastructure.
  • Configuration and deployment of desktops, laptops, mobile, tablet devices, and server operating systems.
  • Prioritize and manage your workload to handle multiple open incidents.
  • Continually seek to learn and stay current with the latest technology.
  • Participate in the Out of Hours rota supporting all clients on a weekly basis.

Skills and Experience:

  • Experience working within a Managed Service Provider environment.
  • Industry qualifications are desirable, particularly any current Microsoft certifications.
  • Experience supporting Microsoft Operating Systems, Microsoft 365 applications and services, Active Directory/Entra ID, Exchange Online, SharePoint, OneDrive for Business, Teams, and endpoint management tools.
  • Knowledge of networking fundamentals, PowerShell, and other scripting languages.
  • ITIL v4 Foundation certification is a plus.

Personal Attributes:

  • Strong organizational skills and the ability to handle multiple and ever-changing priorities.
  • Clear, articulate written and verbal communication style.
  • Passion for technology and its application in generating positive change.
  • Desire for continued learning and skills development.
  • An outgoing and engaging personality with a “Whatever it takes” attitude.

How to Apply: Please send your CV and cover letter to jobs@stridon.co.uk

Please note, you must be eligible to work within the United Kingdom. No recruitment agencies, please.

Ready to apply? Email your cover letter and CV to jobs@stridon.co.uk
Transforming business performance, through people and technology.
+44 (0) 20 3006 2140 ideas@stridon.co.uk
The Frames
Unit 1.04
1 Phipp Street
LONDON
EC2A 4PS
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